Customer Success and Project Manager
hace 2 semanas
Enterprise Bot is the leading provider of GenAI, conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help businesses increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to become the world's leading provider of AI-powered automation software within the next five years. We work with leading companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to improve customer interactions and automate business processes using our cutting‑edge conversational AI technology. Our global team comprises more than 70 highly skilled professionals from diverse backgrounds. We foster an open, progressive company culture with state‑of‑the‑art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, ambition, challenge, and fun. Tasks Ready to be the superhero our customers need? As a Customer Success and Project Manager in our conversational AI company, you don't just manage customer accounts – you guide them through the entire lifecycle: from discovery and implementation to measurable success with our AI solutions. Your mix of technical expertise, problem‑solving skills, and relationship‑building talent ensures that customers not only adopt our products but also grow successfully with them. Main Responsibilities Onboarding Navigator : Safely introduce new customers to our world of AI/SaaS solutions. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs. Solution Implementer : Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations – tailored to the customers' specific use cases and business objectives Testing & QA Advocate : Coordinate and oversee UAT (User Acceptance Testing), ensure the quality of bots, fix problems, and guide customers through test iterations until the solutions meet the agreed standards Optimization Partner : Continuously monitor bot performance and customer feedback. Suggest improvements, automation optimizations, and best practices to increase efficiency and ROI. Engagement Conductor : Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals Relationship Architect : Build strong, long‑term relationships – as the foundation for trust, success, and mutual growth. Adoption Catalyst : Conduct training, enablement workshops, and documentation to empower customer teams to use our tools effectively and independently. Feedback Loop Coordinator : Translate customer feedback and needs into actionable recommendations and work closely with the product and engineering teams to further develop our solutions. Growth Scout : Work with sales to identify renewal, extension, and upselling opportunities and drive mutual growth. Requirements Native Spanish speaker with excellent English skills; additional languages, especially German, are a significant advantage. Degree in Business Administration, Computer Science, or a related field. 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical
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Customer Success and Project Manager
hace 7 días
Barcelona, España Enterprise Bot A tiempo completoEnterprise Bot is the leading provider of GenAI, conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help businesses increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to...
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Customer Success Project Manager
hace 2 semanas
Barcelona, España Hexagon Geosystems A tiempo completoHexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We put data to work to boost efficiency, productivity, and sustainability across industrial, manufacturing, infrastructure, public sector, and mobility applications. You'll be joining a global team of over 22,000 innovators in 50 countries,...
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Customer Success Project Manager
hace 2 semanas
Barcelona, España Hexagon Geosystems A tiempo completoHexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We put data to work to boost efficiency, productivity, and sustainability across industrial, manufacturing, infrastructure, public sector, and mobility applications. You'll be joining a global team of over 22,000 innovators in 50 countries,...
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Enterprise Customer Success Manager
hace 3 horas
Barcelona, España Pactum AI A tiempo completoOverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...
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Manager Customer Success
hace 1 semana
Barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at NutanixJob SummaryNutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe.This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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Manager Customer Success
hace 1 semana
barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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Internship-Customer Success Manager
hace 1 semana
Barcelona, España ChooseMyCompany A tiempo completoAs a Intern Customer Success Manager (CSM) for the Spanish market, you will join a CSM Unit in charge of supporting our clients in the implementation of their ESG reputation programs. Reporting to a CSM Lead, in liaison with the Country Manager, your missions will be as follows: Provide technical and functional support to clients in conducting their surveys:...
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Customer Success Manager
hace 1 semana
Barcelona, España Kahoot A tiempo completoAre you a passionate advocate for education and technology? Are you ready to take on a exciting role as a Customer Success Manager focused working to create impact for our customers in the education sector? Do you have fluent language skills in Spanish or French? Then join Kahoot in shaping the future of learning This position can be located in Barcelona,...
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Customer Success Manager, Italian and Spanish
hace 5 días
Barcelona, España Dynatrace A tiempo completo**Company Description** Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Our vision: We believe the world needs software to work perfectly. The Customer Success Manager (CSM) is...
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Customer Success Manager
hace 1 semana
barcelona, España Abacum A tiempo completoJoin to apply for the Customer Success Manager role at Abacum. About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two...
