Customer Success and Project Manager
hace 16 horas
Enterprise Bot is the leading provider of GenAI, conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help businesses increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to become the world's leading provider of AI-powered automation software within the next five years. We work with leading companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to improve customer interactions and automate business processes using our cutting‑edge conversational AI technology. Our global team comprises more than 70 highly skilled professionals from diverse backgrounds. We foster an open, progressive company culture with state‑of‑the‑art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, ambition, challenge, and fun. Tasks Ready to be the superhero our customers need? As a Customer Success and Project Manager in our conversational AI company, you don't just manage customer accounts – you guide them through the entire lifecycle: from discovery and implementation to measurable success with our AI solutions. Your mix of technical expertise, problem‑solving skills, and relationship‑building talent ensures that customers not only adopt our products but also grow successfully with them. Main Responsibilities Onboarding Navigator : Safely introduce new customers to our world of AI/SaaS solutions. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs. Solution Implementer : Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations – tailored to the customers' specific use cases and business objectives Testing & QA Advocate : Coordinate and oversee UAT (User Acceptance Testing), ensure the quality of bots, fix problems, and guide customers through test iterations until the solutions meet the agreed standards Optimization Partner : Continuously monitor bot performance and customer feedback. Suggest improvements, automation optimizations, and best practices to increase efficiency and ROI. Engagement Conductor : Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals Relationship Architect : Build strong, long‑term relationships – as the foundation for trust, success, and mutual growth. Adoption Catalyst : Conduct training, enablement workshops, and documentation to empower customer teams to use our tools effectively and independently. Feedback Loop Coordinator : Translate customer feedback and needs into actionable recommendations and work closely with the product and engineering teams to further develop our solutions. Growth Scout : Work with sales to identify renewal, extension, and upselling opportunities and drive mutual growth. Requirements Native Spanish speaker with excellent English skills; additional languages, especially German, are a significant advantage. Degree in Business Administration, Computer Science, or a related field. 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical
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Manager Customer Success
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Customer Success Manager
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catalunya, España Zynap A tiempo completoJoin to apply for the Customer Success Manager role at Zynap . At Zynap, we’re looking for a Customer Success Manager who will own the customer relationship end to end, ensuring customers consistently realize value from our platform as we continue to scale. You’ll act as the face and voice of Zynap for our customers, building trusted, long‑term...
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Customer Success Manager
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catalunya, España Shiji Group A tiempo completoShiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement,...
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Customer Success Manager II
hace 15 horas
catalunya, España Hudl A tiempo completoOverview At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes...
