SWA Senior Technical Specialist
hace 4 semanas
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionResponsible for ensuring that Customer Support in the EMEA RCSC delivers the required service offering to both the local market and designated served countries. Responsible for hardware and/or software systems within any of the following product groups – RPD Corelab.Main Function of the Job:The SWA Technical Specialist will provide support in the following key result areas:Handling of customer and employee enquiries, via phone or in written form.Identification and troubleshooting of complex issues.Conducting and designing customer and employee training.Information and knowledge transfer.On-site service activities - supporting field-based technical support and sales personnel.Business support to Sales and Marketing (BA).Specific Responsibilities:Handling of customer and employee enquiries and complaints:Processing customer enquiries and troubleshooting.Processing employee enquiries.Identification of product quality issues and escalation to the next level of skill and/or specialism.Identification of customer and/or laboratory organization issues and development of appropriate action plans.Use of remote service for diagnostic support.Documentation with CRM system (Rexis).Handling of simple customer complaints including communication with customers and Roche colleagues.Evaluation work in RCSC laboratory to assist troubleshooting.Identification and troubleshooting of complex issues:Hotline support of field service colleagues with complex troubleshooting issues, promoting digital tools.Monitoring and escalation of complaints and product quality issues.Create and monitor PRI/PSIs in complaint management system.Conducting and designing customer and employee training:Perform trainings for Roche systems with agreed concepts and documentation.Information and knowledge transfer:Identification, translation (if required), and distribution of important Service and Quality Notifications. Additionally, develop detailed instructions and run a pilot if necessary.Provide feedback on Quality and Service Notifications when required.Publishing customer and employee directed information via dedicated information channels.Review of documentation for system launches and adjustment to customer needs.Review language translation of service and operator manuals, training documentation, and SW versions.Process and product quality monitoring using specific metrics, KPIs.Provide necessary product information to local distributors.Involvement of suppliers of peripheral instruments (WSU, UPS, PCs, Printers, etc.).On-site service activities:Troubleshooting on-site following discussions with field support representatives.Field support of field service colleagues with complex troubleshooting issues.Handling new system installations.Configuration of installed systems and application of test parameters.Mandatory languages:Spanish and English. *Portuguese would be a plus.Non-Technical skills:Teamwork, Communication and adaptability, Critical thinking, Leadership, Decision making, Resilience, Responsibility & Ownership, Time management & Prioritization, Consulting, Customer interaction, Intercultural collaboration & Networking, Knowledge sharing, Project management, Promoting service solutions, Innovative.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.Roche is an Equal Opportunity Employer.
#J-18808-Ljbffr
-
SWA Senior Technical Specialist
hace 4 semanas
Sant Cugat del Vallès, España Roche A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
SWA Senior Technical Specialist
hace 3 semanas
Sant Cugat del Vallès, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Senior Web Analytics Specialist
hace 1 mes
Sant Cugat del Vallès, España Hewlett Packard A tiempo completoToday HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939, we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world. We are currently searching for dedicated candidates to join...
-
Technical Compliance Specialist
hace 4 semanas
Sant Cugat, Barcelona, España Gaming Laboratories International A tiempo completoTechnical Compliance SpecialistSant Cugat del Vallès, Barcelona, SpainGaming Laboratories International (GLI) is a global leader in the testing and certification of gaming devices and systems. We are seeking a Technical Compliance Specialist to join our team.The Technical Compliance Specialist provides technical consulting services to regulators,...
-
Technical Compliance Specialist
hace 4 semanas
Sant Cugat, Barcelona, España Gaming Laboratories International A tiempo completoTechnical Compliance SpecialistSant Cugat del Vallès, Barcelona, SpainGaming Laboratories International (GLI) is a leading provider of testing and certification services for the gaming industry. We are seeking a Technical Compliance Specialist to join our team in Barcelona, Spain.The Technical Compliance Specialist will provide technical consulting services...
-
Technical Compliance Specialist
hace 3 semanas
Sant Cugat, Barcelona, España Gaming Laboratories International A tiempo completoTechnical Compliance SpecialistGaming Laboratories International (GLI) is a leading provider of testing and certification services for the gaming industry. We are seeking a highly skilled Technical Compliance Specialist to join our team.The successful candidate will be responsible for providing technical consulting services to regulators, manufacturers, and...
-
Senior SaaS tooling solution specialist
hace 5 días
Sant Cugat del Vallès, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Senior SaaS tooling solution specialist
hace 3 días
Sant Cugat del Vallès, España Roche A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Technical Services Specialist
hace 4 semanas
Sant Cugat del Vallès, España Pig Improvement Company A tiempo completoRole Overview PIC - Our goal is to enable customers to become the most successful pork producers in the world. Reporting to the European Technical Services Director, you will be based in Spain. Responsible for providing professional service and support in customer systems with a primary target of supporting the customer in reaching and exceeding their...
-
Work in Greece: Technical Support Specialist
hace 2 semanas
Sant Cugat del Vallès, España Blu Selection A tiempo completoDiscover the perfect balance between working and enjoying the sun as a Technical Support Specialist for a multinational company. Are you fluent in Dutch and do you dream of an international work environment in a breathtaking holiday destination such as Piraeus, Greece? Then this opportunity is for you! Your responsibilities and impact working in Technical...
-
Technical Services Specialist
hace 3 semanas
Sant Cugat del Vallès, España Pig Improvement Company A tiempo completoRole Overview PIC - Our goal is to enable customers to become the most successful pork producers in the world. Reporting to the European Technical Services Director, you will be based in Spain. Responsible for providing professional service and support in customer systems with a primary target of supporting the customer in reaching and exceeding their...
-
Senior Data Insights Specialist
hace 4 días
Sant Cugat, Barcelona, España Axiom Software Solutions Limited A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Data Insights Specialist to join our team at Axiom Software Solutions Limited.This is an exciting opportunity for a data-driven professional to utilize their expertise in analyzing complex datasets, identifying patterns, and providing actionable insights to drive business growth.
-
Senior Controls Systems Specialist
hace 1 día
Sant Cugat, Barcelona, España KION Group A tiempo completoOverviewDematic, a leading supplier of integrated automated technology, software, and services, is seeking an experienced Senior Controls Systems Specialist to join its world-class EMEA Engineering team. As a key member of the team, you will be responsible for designing and implementing controls systems for material-handling projects, ensuring they meet...
-
Helpdesk L2
hace 4 meses
Sant Cugat del Vallès, España Ricoh A tiempo completoChange your job, change your workplace, change your future... Ricoh transforma negocios con imaginación, claridad y visión; nos gusta llamarlo: IMAGINE.CHANGE. Nuestros equipos abrazan el cambio, redescubriendo nuevas formas de trabajar y nunca antes hemos sido tan resolutivos en nuestra misión #YouTransformRicoh. Somos líderes en servicios...
-
Senior Regulatory Affairs Specialist
hace 1 semana
Sant Cugat del Vallès, España Grifols, S.A A tiempo completoWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
Senior Regulatory Affairs Specialist
hace 1 semana
Sant Cugat del Vallès, España Grifols A tiempo completoWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
Technical Compliance Specialist
hace 3 semanas
Sant Cugat, Barcelona, España Gaming Laboratories International A tiempo completoRole Overview At Gaming Laboratories International, we are seeking a talented Technical Compliance Engineer to join our team in Spain. As a Technical Compliance Engineer, you will provide technical consulting services to regulators, manufacturers, and engineering staff. Your primary focus will be on reviewing and evaluating technical matters related to...
-
Senior Packaging Regulatory Affairs Specialist
hace 3 meses
Sant Cugat del Vallès, España Grifols A tiempo completoWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
Senior Cloud Engineer Technical Lead
hace 1 semana
Sant Cugat del Vallès, España HP A tiempo completoAt HP, we champion the power of ideas to drive technological innovation for everyone. In our collaborative culture, every individual is empowered to share their original ideas, fostering a dynamic environment where innovation thrives. We believe in investing in ideas that have the potential to transform lives and revolutionize how people work, setting us...
-
Product Development and Support Specialist
hace 2 días
Sant Cugat del Vallès, España Grifols, S.A A tiempo completoProduct Development and Support Specialist Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived...