English (Us) Customer Care & Fashion Advisor (F/M/D)–Late Shift - Barcelona

hace 4 semanas

Almería, España buscojobs España A tiempo completo

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – US English late shift (f / m / d) to be based in our Barcelona office.

WHAT YOU WILL DO

  • You will be part of a team dedicated to supporting our customers in the fast-growing US Market.
  • Advisory and support services for our international premium clients concerning the order process.
  • Answering customer requests (phone calls and e-mails).
  • Providing best-in-class customer service based on a fine understanding of the nature of e-commerce business.
  • Continuous improvement of internal processes.
  • Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues.
  • The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the position's hours will be Monday-Friday 3pm-12am CET.

WHO YOU ARE

  • Have excellent verbal and written knowledge of US English at native level; additional languages are a plus.
  • Have first experience in customer care or any other service-oriented industry.
  • Conscientiousness when dealing with customer data.
  • Flexibility and ability to work under pressure, capacity for teamwork.
  • Proactive, good organizational skills, and time management.
  • Working computer skills required (MS-Office).
  • Experience with ticketing systems preferred.

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends).
  • Mobile office / Mobile office abroad (Job and position permitting).
  • Language & e-learning courses.
  • Staff discount.
  • Flexible remuneration benefits (ticket restaurant, transport, and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets).
  • Discounted membership for selected sports platforms & gyms.
  • Private health insurance.
  • Individual support on mental health & well-being.

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms, as well as high-quality service operations.

Since January 2021, we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us, your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

Información adicional :

Tipo de contrato : A tiempo completo

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