Customer Service Representative

hace 3 días

Almería, España KWS SAAT SE A tiempo completo

**Key Responsibilities**:

- Manage client orders through Salesforce and SAP to ensure accuracy and timely processing.
- Coordinate closely with internal departments to ensure timely deliveries to clients.
- Oversee seed stock levels and manage purchasing orders with the Andijk facility headquarter in NL
- Ensure accurate tracking and forecasting of inventory levels to meet client demand.
- Support the shipment of samples seeds between the R&D and marketing teams
- Collaborate with the logistics team to ensure effective distribution and delivery schedules.
- Optimize supply chain processes to improve efficiency and reduce delays.
- Handle all financial transactions with clients, including payments, credits, and insurance management, as needed.
- Support to finance department in terms of handling all financial transactions with clients, to ensure a good functioning between client and company in this regard.
- Ensure compliance with finance policies and maintain accurate financial records.
- Support clients with post-sale processes by ensuring accurate and timely invoicing.
- Provide ongoing assistance for client inquiries and resolve customer-related issues promptly.
- Serve as a critical the main point of contact for clients, ensuring clear and consistent communication.
- Build and maintain positive client relationships, ensuring customer satisfaction and loyalty.
- Manage client claims effectively, coordinating with relevant teams to provide timely resolutions.
- Ensure that all claims are documented, processed, and communicated to clients in an efficient and professional manner.

**Requirements**:

- Experience with forecasting tools, Salesforce, and SAP for order processing and management.
- Background in logistics or supply chain management, with an understanding of stock control and purchasing processes.
- Strong financial acumen, with experience managing payments, credits, and insurance operations.
- Excellent communication skills with a customer-focused approach.
- High level of accuracy and attention to detail.
- Ability to multitask and work effectively under tight deadlines.

**Too seed the future, you must bring the following skills**:

- You have a bachelor (HBO) degree.
- You preferably have at least 2 years of experience in a similar role with similar responsibilities.
- You are fluent in spoken and written **English & Spanish,**speaking another language is a plus.
- You are a team player, have a hands-on mentality and are entrepreneurial.
- You are curious and always, together with your colleagues, finding new ways to improve.
- You find it important to provide and maintain a high service level.
- You are result and target driven and know how to keep an overview of all the tasks you have to perform.
- You are interested in ICT and know how to master systems quickly. Knowledge of the ERP.
- You are flexible and have no problem adapting your workday to the time zone of the customer.

**Reasons to develop your talents within KWS Vegetables**:

- You will be working for an international and fast-developing company that produces the very best seed.
- A fantastic opportunity to develop your work experience in a global organization.
- You get lots of freedom and responsibility to get the job done.
- Your working environment is very inspiring and consists of a diverse and growing team of experienced gurus and young talents.
- You’ll get a competitive salary.
- Follow the fresh trial and grow yourself. Thanks to our team of vegetable seed specialists and our adventurous and pioneering spirit, we’re seeding the future

**Join the Vegetable Squad

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