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(Pjn45) | Service Transition Lead, Specialist
hace 2 meses
.Our story At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. OBJECTIVE OF THE ROLE: The Role of the Service Transition Lead (STL) is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition Leads and other transition stakeholders. This position ensures that projects are completed within defined scope, quality, time, and budget. The Service Transition Lead is the main representative for Service Transition supporting the successful transition of project from contract to operations. MAIN RESPONSIBILITIES: Work with Sales and Finance for cost budgets related to service transition activities for new customer projects. Support Service Readiness Catch process, for Service Transition, as requested. Responsible for deliverables as outlined within the Service Transition Checklist. Prepares for and conducts critical meetings, to include, but not limited to Kick-offs, workshops, status updates, which includes preparation of support materials and coordination of participants. Participate in additional implementation meetings (customer facing and internal) as appropriate to ensure service transition activities are completed. Adopt and ensure adherence to standard ST project standards; and support the build-out of these standards to enable future improvements. Serves as gateway to on-going successful business as usual relationships between Operations and the customer. Monitor delivery of transition within agreed scope, quality, time, and budget. Serve as the conduit between ST, the client, Delivery Assurance, Operations, and Learning & Development to ensure Service Transition Deliverables and activities are delivered within agreed milestones and budget. Identify and communicate project risks to Global Service Transition Lead. Successful transition to Operations for Local/Enterprise projects. Manage knowledge transfer to Operations for customer-specific detail. Monitor the operations-impacting deliverables of internal technical teams to ensure they are successfully met. Prepares and initiates testing activities in partnership with Operations and serves as advocate for standards adherence. Schedule and hold testing project governance meetings and ensure project stakeholders are aware and understand their respective deliverables. Manage defects and monitor to resolution, partnering with operations on short-term and long-term impacts to BAU services. Track and report ST progress including testing phases (dashboards) to key stakeholders
