Content Risk Analyst, ASCI

hace 5 días

Zaragoza, España Amazon A tiempo completo

Job ID: | ADCI - BLR 14 SEZ - F07Alexa is the voice‑activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of the latest technology wave. To preserve our customers’ experience and trust, the Alexa Sensitive Content Intelligence (ASCI) team creates policies and builds services and tools through Machine Learning techniques to detect and mitigate sensitive content across Alexa. In this role, you will work on essential back‑end operations that help maintain the quality and accuracy of our AI initiatives. The role involves basic data tasks, such as creating, reviewing, and managing test data sets. The ideal candidate is detail‑oriented, willing to learn, and ready to contribute to the smooth operation of our team’s day‑to‑day tasks.Key Job ResponsibilitiesEnhance AI‑related responsibilities:Lead the creation and annotation of MLOGs for model improvement across multiple domainsConduct in‑depth audits of machine and manual annotations, providing detailed insightsOversee data collection and quality for complex AI models (e.g. security, social engineering)Red‑team:Design and execute comprehensive red‑teaming strategies across multiple Alexa experiencesAnalyze red‑team results to identify trends and high‑priority issuesCollaborate with stakeholders to develop mitigation strategies for identified vulnerabilitiesAugment customer feedback responsibilities:Lead the analysis of complex customer feedback, including emerging trends and edge casesProvide insights and recommendations based on customer interaction dataEnhance incident monitoring and escalation handling:Oversee the monitoring process for policy violations and emerging issuesHandle complex escalations and coordinate with cross‑functional teams for resolutionContribute to the development and refinement of monitoring processes and toolsAdd process improvement and team leadership aspects:Propose and implement process improvements to enhance operational efficiencyMentor and provide guidance to L2 team membersContribute to the development of training materials and best practicesExpand required skills and qualifications:In‑depth understanding of AI/ML concepts, including current trends and challengesStrong analytical and problem‑solving skills, particularly for complex AI‑related issuesExcellent communication skills for collaborating with various stakeholdersAbility to manage multiple priorities and adapt to rapidly changing requirements in the AI fieldBasic Qualifications1+ years of data‑driven business operations processes experienceBachelor’s degreeSpeak, write, and read fluently in EnglishExperience with Microsoft Office products and applicationsExperience with ExcelPreferred QualificationsKnowledge of consumer product compliance processes and regulationsExperience in regulatory compliance management with government agenciesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.#J-18808-Ljbffr

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