Senior Manager Digital Operations Ecom Eu

Senior Manager Digital Operations ecom EU_
- Purpose & Overall Relevance for the Organization:

- Senior Manager Digital Operations ecom EU leads operational excellence stream across digital operations within eCommerce for market Europe. Key objective of the role is to analyze operations business performance e2e, from order flow to fulfillment, bridge dependencies and priorities across different areas and facilitate execution of those improvements within teams.
- The role is responsible for optimizing our operational delivery across platform, order & inventory management, content publishing, promotions, fulfillment and Consumer Services.
- This role is the catalyst for Operational Excellence within Digital Operations.
- The role has a strong people management component.
- Key Responsibilities:

- Lead the business operations team in Zaragoza Hub
- Run operational report for Digital Operations on weekly/monthly basis. Work with operations team to provide the necessary visibility of KPI’s and performance.
- Work with teams to identify clear ownership for resolving issues and to drive problem management, facilitate governance of the process (action tracker, follow ups)
- Connect impact of performance by area and gaps by area on overall business performance, facilitate conversations with core operations team on what needs to be addressed and how
- Lead and manage operations team, creating team identity and belonging, building engagement. Be strong ambassador of well-being for the team. Represent the team in Zaragoza Digital Hub with HR and Leadership Team.
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include leading the interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Key Relationships:

- Digital Operations & COE
- EU eCommerce
- SCM EU
- Finance EU
- Digital Data Activation EU
- Global Digital Product organization
- Global TECH
- Knowledge, Skills and Abilities:

- You are an expert in operations, IT and/or fulfillment, digital, retail
- ITIL knowledge and/or certification is a plus
- Ability to lead and motivate a team to achieve desired results
- Ability to build and leverage cross-functional relationships
- Ability to provide a framework for performance
- Ability to coach, guide, manage and develop a team
- Ability to cope with change, make decisions and act comfortably with risk and uncertainty
- Holistic thinker - can establish and drive end-to-end strategies and initiatives encompassing multiple functions
- Proficient with Microsoft office suite
- Knowledge of one or several of the functional areas: fulfillment, payments & risk, content publishing, platform operations, inventory & order management
- Excellent verbal and written communication skills.
- You are a meticulous planner with experience setting and driving deadlines in operational and project environments.
- Requisite Education and Experience / Minimum Qualifications:

- University degree in technical or science focused discipline.
- 3-5 years’ experience in operations, managing Service Desk or Support Center
- 3+ years experience leading, managing and motivating others, both directly and indirectly. You have proven experience recruiting, building and developing winning teams.
ABOUT US
At adidas we believe that through sport, we have the power to change lives.
Our ambition is to be the best sport brand in the world and with that comes plenty of challenges. We thrive on solving these with the imagination and experience of our incredible teammates.
Our team and our work are driven by inclusion and diversity. Here, you'll find people from all over the world, valued for their experience, origins, and perspectives.
WHAT YOU’LL GET
You’ll get to work in a fast-moving environment and create solutions for our global website, seeing your work making an impact at scale and in the long-term.
In addition, when we asked our teammates for their favourite things about life at adidas, they said: the collaborative and supportive culture, the amazing team, the sense of pride and purpose in their work. You’ll get all that, plus:

- Generous employee discount on our brands
- Fitness activities Opportunity to work for a truly global, multicultural team
- To be the best sports company in the world, you need the best talents within your teams.
THROUGH SPORT, WE HAVE THE POWER TO CHANGE LIVES

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick