Manager Hype Operations

General Purpose
- The Digital Growth Hype team is a unit dedicated to the Hype business across its different digital touchpoints targeting the sneaker and streetwear consumer. As a Digital Operations Manager you will be responsible for overseeing our CONFIRMED app and executing Hype Launches for our top collaborations. The team aims to deliver the most premium consumer experience and works closely with our Digital Product and market teams.
- As a Manager Digital Operations - Hype at adidas you are responsible for specific business processes affecting small to medium user groups. Your task is to drive standardization and continuous improvement of assigned processes in collaboration with markets and other business stakeholders. Driving best practices, success criteria and contributing to a culture of operational excellence are just a few of the key activities that will be expected from this role. Additionally, you will be the key interface for local business stakeholders and markets affected by the processes within your area of responsibility.
- Key Responsibilities
Scope: Accountable for specific business processes affecting small to medium user groups_
- Process Definition & Documentation
Define processes with global and local departments that will allow to leverage or build proper solutions with internal and external cooperation partners.
- Be the main process counterpart for local stakeholders concerning market roll-outs or new functionalities in your area of responsibility.
- Formalize and document the defined processes to provide transparency and sustained clarity for all stakeholders.
- Continuous Improvement
Monitor and analyze respective processes continuously. Identify improvement opportunities and define respective solutions.
- Conduct process reviews involving all relevant stakeholders to collect appropriate feedback and define/enrich a backlog of improvements.
- Define change requests for new functionalities in sufficient detail for qualification and solution selection Document their implementation.
- Day-to-day Operations
Support markets and agile teams on day-to-day issue resolution and operations within your scope of responsibility.
- Best Practices
Contribute and drive standard best practices and control methods.
- Drive best practice communication and trainings throughout the organization regarding your area of responsibility.
- „If required“ Responsibilities_
- People Management
Create a supportive work environment in which employees are coached, trained and provided with career opportunities through development.
- Provide team members/direct reports with clear direction and targets that are aligned with business needs and DBC objectives.
- Key Relationships:

Agile product teams
- Operations & Services Team
- Digital Analytics teams
- adidas Markets
- Global IT
- External vendors
- Requirements
- Education & Experience
Degree with focus on Business Administration, Communication or IT or related areas, or equivalent combination of education and experience
- 5+ years of experience in a Digital and/or eCommerce environment
- Advanced knowledge in respective domain (e.g. Payments, Consumer Engagement etc.)
- Experience in managing highly complex processes, involving multiple teams in different geographies
- Experience in product management and/or working using agile/SCRUM methodologies
- Knowledge in Ecom technologies & digital processes
- Soft-Skills
Ability to quickly adapt to changing business processes and business partners
- Very good communication & negotiation skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
- Hard-Skills
Comfortable working with enterprise-level platforms and technologies
- Project management and project monitoring experience
- Knowledge of process optimization methodologies (LEAN, 6Sigma, etc ) is a plus
- Fluent English both verbally and written
- AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLI