Customer Service Specialist

hace 2 semanas


Centro, España TIP Trailer Services Group A tiempo completo

Lugar de trabajo: Alcala de Henares. Pol. Camporroso

Invierte en tu carrera uniéndote a TIP España, certificada como Great Place To Work Creemos que es importante recompensar a nuestros empleados por sus excelentes habilidades y su compromiso. Por eso ofrecemos una serie de beneficios además de un salario atractivo:

  1. Seguro Médico (con el 50% de los costes cubiertos por el TIP)
  2. Seguros de vida y accidentes
  3. Plan de pensiones (con aportación de TIP)

Responsabilidades:

  1. Servicio al cliente y coordinación de las reparaciones de mantenimientos preventivos y/o daños de la flota
  2. Tramitación de expedientes de Asistencia en Carretera y de Siniestros
  3. Tramitación del proceso de Ordenes de trabajo (W.O) y de Compra (P.O.) a través del Software de Gestión de Flota
  4. Seguimiento del proceso de reparación: negociación de presupuestos, auditoría de calidades y gestión de garantías en colaboración con el departamento técnico
  5. Coordinación de Reservas con cliente y Dpto de Activos
  6. Análisis de desviaciones del presupuesto asignado y elaboración de previsiones mensuales/trimestrales
  7. Extracción de reportes estándar y ad hoc para revisiones internas y para clientes
  8. Gestión de Clientes: seguimiento de “compliance” de las cuentas asignadas y aplicación de importes a refacturar
  9. Elaboración de reportes para mantener reuniones con los clientes sobre seguimiento de KPIs (indicadores clave de rendimiento)
  10. Aplicación equitativa de las distintas modalidades contractuales en conjunción con el Dpto. Comercial
  11. Generación e identificación de oportunidades de negocio a través de las conversaciones con el cliente

Requisitos:

  1. Experiencia laboral en Dpto. de Operaciones o de Compras (3 años mínimo) y en negociación tanto con clientes como con proveedores
  2. Nivel alto de inglés (especialmente conversación fluida) es indispensable
  3. Conocimientos en Mecánica de Vehículo Industrial
  4. Experiencia en Dpto Customer Service
  5. Experiencia en el sector del transporte y la logística
  6. Automotivado y acostumbrado a trabajar por resultados y comprometido con el objetivo asignado
  7. Capacidad analítica y de resolución de problemas para ofrecer soluciones de valor añadido a nuestros clientes
  8. Comprometido, que creas en el trabajo y en tu valor dentro de la empresa
  9. Capacidad para trabajar en equipo y participar para conseguir un beneficio común
  10. Vocación de ayuda al cliente, valentía y proactividad para encabezar nuevas soluciones
  11. Resiliencia y adaptabilidad al cambio

Nuestra cultura de empresa es crucial para el bienestar y la realización profesional de nuestros empleados. Por eso buscamos personas que compartan nuestros valores.

#J-18808-Ljbffr

  • Centro, España IATA Consulting A tiempo completo

    Employment Type: PermanentContract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...


  • Centro, España IATA Consulting A tiempo completo

    Employment Type: PermanentContract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce,...

  • Service Sales Specialist

    hace 3 semanas


    Centro, España Hitachi Vantara Corporation A tiempo completo

    Description We are seeking a dynamic and motivated Service Sales Specialist with a strong background in electrical engineering and excellent proficiency in English. The ideal candidate will be responsible for developing new business opportunities, building and maintaining client relationships, and driving sales growth in our service offerings. Service Sales...

  • Service Sales Specialist

    hace 2 semanas


    Centro, España Hitachi Vantara Corporation A tiempo completo

    Description We are seeking a dynamic and motivated Service Sales Specialist with a strong background in electrical engineering and excellent proficiency in English. The ideal candidate will be responsible for developing new business opportunities, building and maintaining client relationships, and driving sales growth in our service offerings. Service Sales...


  • Centro, España Amadeus A tiempo completo

    Job Title Senior Service Management Specialist Join our dynamic team as a Senior Service Management Specialist, this is a senior role where you'll play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio. Your responsibilities...

  • Customer Care Specialist

    hace 4 semanas


    Centro, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...


  • Centro, España Talent Acquisition Specialist A tiempo completo

    Talent Acquisition Specialist – Madrid, MadridEurovision Services is looking for a Talent Acquisition Specialist based in Madrid, Spain.ABOUT THE HUMAN RESOURCES DEPARTMENTThe mission of the People Culture and Communication department is to create an environment that motivates a diverse workforce through a continuous program of learning and talent...


  • Centro, España Agilent Technologies Inc. A tiempo completo

    Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. As Customer Application Specialist (CAS) in Europe Sales HDx - Diagnostics & Genomics group you support that journey...


  • Centro, España ChyronHego US Holding Corporation A tiempo completo

    Customer Success Specialist Looking for a talented Technical Support Specialist to join our Customer Success Team. You will be supporting all of our broadcast and sports venue clients around the world. From the Olympics to the Super Bowl to election nights, we power graphics and broadcast workflows for all the biggest names in broadcast and sports. What...


  • Centro, España RavenPack A tiempo completo

    Senior Customer Support Specialist, MadridAbout us: Raven Pack is a leading Alternative Data analytics provider for financial services.Financial professionals rely on Raven Pack for its speed and accuracy in analyzing large amounts of unstructured content.Raven Pack’s products allow clients to enhance returns, reduce risk, and increase efficiency by...

  • Customer Service Manager

    hace 4 semanas


    Centro, España Trend Micro A tiempo completo

    Discover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...


  • Centro, España RavenPack A tiempo completo

    Senior Customer Support Specialist, Madrid About us: Raven Pack is a leading Alternative Data analytics provider for financial services.Financial professionals rely on Raven Pack for its speed and accuracy in analyzing large amounts of unstructured content.Raven Pack’s products allow clients to enhance returns, reduce risk, and increase efficiency by...


  • Centro, España Talent Acquisition Specialist A tiempo completo

    Talent Acquisition Specialist – Madrid, Madrid Eurovision Services is looking for a Talent Acquisition Specialist based in Madrid, Spain. ABOUT THE HUMAN RESOURCES DEPARTMENT The mission of the People Culture and Communication department is to create an environment that motivates a diverse workforce through a continuous program of learning and talent...


  • Centro, España Cross Border Talents A tiempo completo

    Job Overview: Attention of bank customers through calls, emails, WhatsApp, and chat channels, providing a high level of service and informing about innovative digital banking products in the German market. Responsibilities: Customer service related to banking issues, account opening, access password locks, transfers, etc. Back office management such as...

  • Service Desk Specialist

    hace 4 semanas


    Centro, España The Workshop A tiempo completo

    Join our Blockchain team!The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.Our...

  • Customer Service Agent

    hace 2 semanas


    Centro, España MSX International Inc. A tiempo completo

    Customer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You! Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related...

  • Service Desk Specialist

    hace 2 semanas


    Centro, España The Workshop A tiempo completo

    Join our Blockchain team! The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another. Our...


  • Centro, España Blu Selection A tiempo completo

    We are seeking a dedicated and empathetic Customer Service Representative to join our client's team in Spain's beautiful capital, Madrid!Your responsibilities and impact as a Customer Experience Specialist will be:Supporting clients’ activities by being the very first point of contact for their customers:Answering incoming queries from customers and...


  • Centro, España Blu Selection A tiempo completo

    We are seeking a dedicated and empathetic Customer Service Representative to join our client's team in Spain's beautiful capital, Madrid!Your responsibilities and impact as a Customer Experience Specialist will be:Supporting clients’ activities by being the very first point of contact for their customers:Answering incoming queries from customers and...


  • Centro, España Hitachi ABB Power Grids A tiempo completo

    We are seeking a dynamic and motivated Service Sales Specialist with a strong background in electrical engineering and excellent proficiency in English. The ideal candidate will be responsible for developing new businessopportunities, building and maintaining client relationships, and driving sales growth in our service offerings.Responsible for the driving,...