Luxury Customer Experience Assistant

hace 4 semanas


Madrid, España Sitel Corp. A tiempo completo

Madrid, Spain, ES

Job Description:

Join Us

At Foundever, we are leaders in offering exclusive and personalized experiences to our high-profile clients . We specialize in the luxury sector , working with some of the most prestigious brands in the world . We are committed to providing exceptional service and creating unforgettable memories for our clients.

Offer Conditions:

  • Permanent contract .
  • 39-hour work week .
  • Availability required between 8 AM and 8 PM, Monday to Friday.
  • Possibility of extra income for availability outside of regular hours. Between 200 and 400 euros per month.
  • Occasional weekend availability may be required based on client needs.
  • Salary up to €22,500 per year.
  • Paid training for 3 weeks.
  • On-site work at our offices in Puerta de Toledo/Pirámides (Madrid).
  • Potential transition to a hybrid work model after the learning curve , with proximity to the office necessary for meetings and training.

Responsibilities:

  • Personalized Attention: Provide exceptional and tailored service to our premium clients, ensuring that each interaction aligns with their luxury expectations.
  • Relationship Management: Develop and maintain strong and trusting relationships with high-profile clients.
  • Event Organization: Accompany and assist premium clients at the most important events of the year, ensuring a unique and exclusive experience.
  • Market Knowledge: Stay updated with the trends and news in the luxury sector and the most prestigious brands.
  • Feedback and Continuous Improvement: Gather client feedback to continuously improve the service offered.

Requirements:

  • Experience in the Luxury Sector : Minimum of 1 year of experience working with luxury brands or in premium client services.
  • Native French and advanced English.
  • Communication Skills : Excellent interpersonal and communication skills, with the ability to interact with high-level clients.
  • Attention to Detail : Meticulous attention to detail to ensure impeccable service.
  • Flexibility and Adaptability : Ability to work flexible hours and adapt to the changing needs of clients.
  • Residence in any area of Madrid.

Benefits:

  • Exclusive Environment : Opportunity to work in a luxury environment with access to exclusive events.
  • Professional Growth : Possibilities for development and growth within the company.
  • Competitive Compensation: Attractive and competitive remuneration package.

If you meet these qualifications and are ready to join a dynamic and prestigious environment, we encourage you to apply.
We look forward to welcoming you to our team

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