Customer Experience Assistant

hace 4 semanas


Madrid, Madrid, España Spotahome A tiempo completo

About the Role

We are seeking a highly motivated and proactive individual to join our Operations team as a Customer Experience Assistant. As a key member of our team, you will play a vital role in optimizing every touchpoint within the customer journey.

Key Responsibilities

  • Provide assistance to the Customer Experience team by contacting tenants and reviewing the status of bookings.
  • Support the Customer Experience team in their success analysis by gathering insights on a customer's journey.
  • Train on handling client experience and dispute management skills.
  • Learn how to use CRMs and ticketing systems and apply them to our customer experience workflow.

Requirements
  • High English and German, French or Italian native level.
  • Clear communication skills and a proactive and positive approach.
  • Interest in technology, property and travel industry.
  • Organisational skills and the ability to multitask.

About Us

Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries. We are a dynamic and supportive team that is passionate about making renting easy for people around the world.
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