Renewable Energy Support Specialist

hace 3 días


Sevilla, Sevilla, España Green Eagle Solutions Sl A tiempo completo

Green Eagle Solutions is a fast-growing tech company that plays a key role in the renewable energy sector, accelerating the transition to a more sustainable future. Our innovative SaaS platform, ARSOS, seamlessly integrates with various types of renewables, utilizing RPA-based remote commands to enhance operational scalability and profitability. Currently, our solution handles 30% of all renewable energy in Spain, making green energy production more efficient and sustainable. We are one step closer to achieving a carbon-neutral world.

We are seeking a Customer Support Technician with 1-2 years of experience to assist our customers with any issues they may encounter when using our products and services. As a Customer Support Technician, you will be responsible for resolving customer incidents, monitoring server status, and providing assistance in the use of our systems to users. To succeed in this role, you must be an excellent communicator who can build trust with our customers. Ultimately, you will contribute to building our reputation as a company that provides exceptional customer support for all our after-sales processes.

Responsibilities
  • Providing 24/7 phone and email assistance for troubleshooting in rotating shifts (morning, afternoon, night)
  • Troubleshooting systems to identify technical issues and resolve them within the guidelines of our SLA
  • Building and nurturing strong relationships with our clients to ensure high customer satisfaction
  • Assisting users with the use of our systems
  • Monitoring server status to identify opportunities for improvement and executing preventive maintenance tasks to ensure maximum performance and minimize incidents
  • Ensuring backups are reliable and periodically up-to-date as described in our SLA
Requirements
  • A technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of operating systems (Microsoft and Linux), databases (Oracle, SQL Server, and MySQL), and data analytics (Excel and PowerBI)
  • Customer-oriented skills
  • The ability to communicate effectively in English (oral and written) at Level C1
  • Availability to work in rotating overnight shifts
  • Experience with SCADA systems
  • Experience in the energy sector
  • Experience using help desk software and remote support tools (such as Zendesk, Freshdesk, or Salesforce Service Cloud) to manage customer queries and issues
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases or customers
  • Time management and focus on detail
  • An open-minded attitude and the ability to work in a constantly changing and growing context
Why Work at Green Eagle?

Voted a Great Place to Work by our team members, we offer a unique opportunity to contribute to the green energy transition and have a sense of purpose in your work. With our innovative solutions and commitment to sustainability, you'll be part of a dynamic team that's shaping the future of renewable energy.



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