Renewable Energy Support Specialist

hace 3 semanas


Sevilla, Sevilla, España Green Eagle Solutions Sl A tiempo completo

Green Eagle Solutions is a rapidly growing tech company accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability.

About Us

We are a leading provider of innovative solutions for the renewable energy sector. Our mission is to accelerate the green energy transition and contribute to a carbon-neutral world.

Job Overview

We are seeking an experienced Customer Support Technician to join our team. As a key member of our support team, you will be responsible for resolving customer incidents, monitoring server status, and providing assistance in the use of our systems to users.

Responsibilities
  • Rotating shift 24/7 phone and email assistance for troubleshooting
  • Troubleshoot systems to determine technical issues and fix them within the guidelines of the SLA
  • Building and nurturing a strong relationship with our clients to ensure the highest customer satisfaction
  • Providing assistance in the use of our systems to users
  • Monitoring server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents
  • Ensuring backups are reliable and periodically up to date as described in the SLA
Requirements
  • The ideal candidate should have a technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following: OS Microsoft and Linux management, Databases Oracle, SQL Server, and MySQL, Data Analytics (Excel and PowerBI)
  • Customer-oriented skills
  • Must be able to communicate effectively in English (oral and written). Level C1
  • Availability to work in rotating overnight shifts
  • Experience in SCADA systems, Experience in the energy sector, Experience using help desk software and remote support tools: ticket management and tracking systems (such as Zendesk, Freshdesk, or Salesforce Service Cloud) to manage customer queries and issues
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases or customers
  • Time management and focus on detail
  • Be open-minded and able to work in a constantly changing and growing context
Compensation Package

$55,000 - $65,000 per year, flexible compensation including discounts on childcare, transport, and meals.

Why Work at Green Eagle?

Voted a Great Place to Work by our team members, Contribute to the green energy transition and have a sense of purpose in your work, Flexible compensation package



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