Customer Lifecycle Management Graduate
hace 6 días
Ebury, a hyper-growth FinTech firm, is recognised as one of the top European fintechs to work for. The company offers a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Role: Client Lifecycle Management Graduate Responsibilities:
• Protect Ebury's clients and reputation from financial crime
• Conduct ongoing customer due diligence for corporate and individual clients in compliance with relevant legislative and internal requirements
• Perform screening checks on client data against sanctions, PEPs and negative media
• Ensure prompt resolution of customers' issues via email, phone or chat
• Efficiently manage a personal portfolio of cases and tasks
• Proactively follow up with clients and sales representatives to ensure timely completion of cases and tasks
• Document client files in a structured format compliant with internal requirements
• Complete allocated tasks with focus, and in a timely manner
• Communicate task status to colleagues and Supervisors, escalating problems swiftly, as needed
Requirements:
• University degree
• Diligent, with excellent attention to detail
• Proactive, with ability to work under pressure within strict timeframes
• Strong communication skills, both written and verbal
• Highly empathetic, with strong active listening skills
• Co-operative, comfortable working in a team environment
• Curious and eager to learn, actively asking questions to confirm understanding of processes and procedures
• Adaptable, able to cope with changing products, processes and procedures
• Aligned with Ebury values
• Fluency in English, any other language considered beneficial
About Us Ebury is a FinTech success story, ranked among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have over 1700 staff with a presence in more than 25 countries worldwide. Our diverse culture is part of what makes Ebury a great place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family. Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for intolerance of differences that make us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future. To apply, please submit your application on our careers website directly, uploading your CV / resume in English.
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