Financial Crime and Customer Operations Specialist
hace 1 mes
Ebury, a leading FinTech firm, is looking for a highly skilled Financial Crime and Customer Operations Specialist to join its team in Central Malaga or Leon. This role will be based in the company's Spanish office and will report directly to the Client Servicing Manager.
We are seeking an exceptional candidate with excellent communication skills, attention to detail, and the ability to work under pressure. The ideal candidate should be fluent in English and Spanish, although any other European language is considered an asset.
The successful candidate will be responsible for safeguarding Ebury and its clients from financial crime risk, including money laundering, terrorist financing, bribery, and corruption. They will also be responsible for resolving customer-related issues via email and chat, as well as liaising with various stakeholders within the team.
Key Responsibilities:
- Safeguarding Ebury and its clients from financial crime risk
- Resolution of customer-related issues via email and chat
- Liaising with stakeholders within the team
- Manage requests for information related to client accounts or activity with Ebury
- Efficient management of a personal portfolio of cases and tasks
- Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks
Requirements:
- University degree
- Diligent with excellent attention to detail
- Proactive with the ability to work under pressure
- Strong communication skills, both written and verbal
- Fluency in English and Spanish, with any other European language being an asset
Benefits:
- A competitive salary of €45,000 per annum (approximately $50,000 USD)
- A unique opportunity to work with a leading FinTech firm in a dynamic and fast-paced environment
- The chance to develop your skills and knowledge in financial crime prevention and customer operations
- A collaborative and inclusive work environment with a diverse team of professionals
About Us:
Ebury is a pioneering FinTech firm that has received international recognition for its innovative approach to financial services. With over 1,700 staff across more than 25 countries, we offer a range of products and services designed to help businesses thrive in today's fast-paced global economy.
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