Financial Operations Specialist in León

hace 2 semanas


Valladolid, Valladolid, España Ebury A tiempo completo

Ebury, a hyper-growth FinTech firm ranked as one of the top 15 European Fintechs to work for by AltFi, offers a range of innovative products including FX risk management, trade finance, currency accounts, international payments, and API integration.

We are expanding our operations to northern Spain and seeking talented individuals to drive our success from León. This role is part of a hybrid setup, with 4 days of office-based working and 1 day working from home, including evening shifts to support trading across different time zones. Enhanced pay rates apply for evening shifts.

Key Responsibilities
  • Verify client payments in line with internal processes and SLAs, ensuring seamless transaction execution.
  • Accurately complete payment beneficiaries according to established procedures.
  • Provide exceptional customer service by resolving clients' questions and issues related to transactions and payments via email, phone, and chat, showcasing empathy and enthusiasm.
  • Process client instructions offline in accordance with internal guidelines.
  • Take ownership of assigned tasks, demonstrating end-to-end accountability.
  • Generate and manually enrich transaction reporting files.
  • Ensure reconciliation of client funds, FX settlements, and internal cash movements across Ebury's bank account network.
  • Investigate unallocated or non-received funds, addressing rejections or escalations as required.
  • Fund client trades when manual funding is necessary.
  • Verify payment statuses in third-party banking and payment platforms, including SWIFT GPI.
  • Maintain accurate updates on client information adhering to relevant processes and procedures.
  • Communicate task status to colleagues, supervisors, and managers, escalating problems swiftly as needed.
  • Adhere to all internal policies, processes, and procedures.
  • Meet quality standards and adhere to Service Level Agreements (SLAs).
  • Offer feedback and learn from mistakes where applicable.


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