Financial Operations Associate
hace 3 semanas
Ebury is a fast-growing FinTech firm, named one of the top 15 European Fintechs to work for by AltFi.
We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
This role offers an opportunity to drive growth in León, Spain. We are looking for candidates who can take ownership and demonstrate end-to-end responsibility.
Key Responsibilities- Verify client payments in accordance with internal processes and SLAs
- Complete payment beneficiaries in line with internal procedures
- Help clients resolve transaction issues via email, phone, and chat, demonstrating empathy and enthusiasm
- Take instructions from clients offline, adhering to internal processes
- Create and enrich transaction reporting files
- Reconcile client funds, FX settlements, and internal cash movements
- Investigate unallocated or non-received funds, rejecting or escalating as needed
- Fund client trades where manual funding is required
- Check and confirm payment status in third-party banking platforms
- Update client information adhering to relevant processes and procedures
- Practice good office etiquette through punctuality, attendance, and behavior
- Work under pressure with strict time-frames and deadlines
- Demonstrate attention to detail and diligence
- Possess strong communication skills, written and verbal
- Speak fluent Spanish and have an advanced level of English
- Show co-operation and comfort working in a team environment
- Be curious and eager to learn, asking questions to clarify understanding of processes and procedures
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