Siebel Principal Configuration Engineer

hace 6 días

Madrid, Madrid, España Oracle A tiempo completo

**Job Description:**

Oracle Customer Success Services is a comprehensive approach to ensuring customer success, through a broad range of services and solutions that are supported by certified and authoritative implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.

**CSS Global SaaS & Apps Delivery Team Overview:**

The CSS Global SaaS & Apps Delivery team is responsible for providing technical services to all customer applications & software hosted in OCI / OnPrem / Hybrid. We utilize ITIL, ISO2000, and other industry-specific standard processes to handle customer applications & software across different Oracle technology stacks.

**Key Objectives:**

  • Drive adoption of Oracle Cloud Infrastructure (OCI) for our customers.
  • Accelerate OCI adoption by showcasing the prowess of Oracle's cloud technology and our valued-added engineering solutions that provide highly differentiated service experiences to our customers in the cloud.

**Job Responsibilities:**

As a Siebel Developer, you will be responsible for:

  • **Design and Development:**
    • Work closely with business analysts to understand business requirements and translate them into technical solutions.
    • Customize and configure Siebel CRM application modules to meet specific business needs.
    • Develop and maintain Siebel scripts, workflows, business services, and business components.
  • **Integration:**
    • Integrate Siebel CRM with other systems and third-party applications as needed.
    • Create and maintain EAI (Enterprise Application Integration) processes, including web services, RestAPIs, integration objects, and data maps.
  • **Performance Optimization:**
    • Monitor and troubleshoot Siebel application performance issues.
    • Identify and implement performance enhancements and optimizations.
  • **Data Management:**
    • Design and maintain data models, including defining data objects and relationships.
    • Perform data migration and data cleansing activities as required.
  • **Testing and Quality Assurance:**
    • Collaborate with quality assurance testers to ensure the quality and reliability of Siebel CRM solutions.
    • Participate in system testing and user acceptance testing (UAT) efforts.
  • **Documentation:**
    • Create and maintain technical documentation, including design specifications, configuration documents, and system documentation.
  • **Support and Maintenance:**
    • Provide ongoing support and maintenance for Siebel CRM applications, including troubleshooting and resolving issues.
    • Perform regular system updates and patches as needed.

**Qualifications:**

Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience).

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