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Siebel Principal Configuration Engineer
hace 2 meses
**Job Summary**
Oracle Customer Success Services is a comprehensive approach to ensuring customer success, through a broad range of services and solutions that are supported by certified and authoritative implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.
**Key Responsibilities**
- Design and Development: Collaborate with business analysts to understand business requirements and translate them into technical solutions.
- Customize and configure Siebel CRM application modules to meet specific business needs.
- Develop and maintain Siebel scripts, workflows, business services, and business components.
- Integration: Integrate Siebel CRM with other systems and third-party applications as needed.
- Create and maintain EAI (Enterprise Application Integration) processes, including web services, RestAPIs, integration objects, and data maps.
- Performance Optimization: Monitor and troubleshoot Siebel application performance issues.
- Identify and implement performance enhancements and optimizations.
- Data Management: Design and maintain data models, including defining data objects and relationships.
- Perform data migration and data cleansing activities as required.
- Testing and Quality Assurance: Collaborate with quality assurance testers to ensure the quality and reliability of Siebel CRM solutions.
- Participate in system testing and user acceptance testing (UAT) efforts.
- Documentation: Create and maintain technical documentation, including design specifications, configuration documents, and system documentation.
- Support and Maintenance: Provide ongoing support and maintenance for Siebel CRM applications, including troubleshooting and resolving issues.
- Perform regular system updates and patches as needed.
**Qualifications**
- Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience).
