Hotel Housekeeping Team Lead
hace 2 semanas
We are seeking a highly motivated and experienced Housekeeping Supervisor to join our team at Pullman & Mercure Melbourne Albert Park. As a key member of our housekeeping team, you will be responsible for leading and motivating our team of housekeeping professionals to deliver exceptional cleanliness and service standards to our guests.
Key Responsibilities:- Lead the day-to-day supervision of the housekeeping team, ensuring that all tasks are completed to a high standard.
- Motivate and develop all housekeeping team members, providing guidance and support to ensure they have the skills and knowledge needed to excel in their roles.
- Uphold Pullman Customer & Service standards, maintaining consistent and high-quality cleanliness and service standards throughout the hotel.
- Organise and allocate rooms for rostered team members on shift, ensuring that all rooms are cleaned and prepared to a high standard.
- Collect and stock all linens, assisting the housekeeping team in maintaining a well-stocked and efficient linen room.
- Assist with public area cleaning throughout the day, ensuring that all public areas are clean and tidy.
- Assist with the cleaning of hotel guest rooms, including bathrooms, re-arranging beds and organising as per Pullman Guest Room Standards.
- Ensure that all chemical safety and OH&S standards are practiced and maintained to the highest standard.
- Greet all guests with whom you come into contact, providing a warm and welcoming experience for all visitors.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a large team.
- A strong desire to work from the heart, with a passion for delivering exceptional customer service.
- Previous supervisory experience within a hotel environment is essential.
- Excellent attention to detail, with the ability to see through the guest's eyes.
- Problem-solving skills, with the ability to ensure that the day runs smoothly.
- Reliability and flexibility to work a rotating roster.
- Experience with Opera and HUB OS is highly desirable.
- A dynamic and inclusive work environment, with a focus on teamwork and collaboration.
- A comprehensive training program, designed to support your career development and growth.
- A competitive salary and benefits package, including access to confidential Employee Assistance Program.
- A friendly and supportive work environment, with a focus on work-life balance.
- Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.
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