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Technical Support Specialist
hace 2 meses
Job Summary:
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Grupo Crit. As a key member of our support team, you will be responsible for providing exceptional technical support and problem-solving abilities to our customers.
Key Responsibilities:
- Customer Interaction: Interact with customers via various communication channels, providing timely and effective technical support and solutions.
- Problem Identification and Resolution: Identify, evaluate, and prioritize customer problems and complaints, and develop plans to resolve them.
- Knowledge Base Development: Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions to enhance customer support.
- Process Improvement: Evaluate new services, processes, and technologies introduced at the helpdesk and provide recommendations for improvement.
- Training and Development: Participate in departmental training activities, including training programs on new technologies, procedures, and customer service enhancements.
- Customer Service: Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalation: Escalate unresolved issues to support leads and designated service groups.
Requirements:
To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.
