Customer Care

hace 3 semanas


Getafe, Madrid, España Mytheresa A tiempo completo

We are seeking a Customer Care & Fashion Advisor to support our US English late shift team in Barcelona. This role involves providing exceptional customer service, working closely with cross-functional teams, and driving continuous improvement of internal processes.

Key Responsibilities:

  • Answering customer requests and providing best-in-class customer service
  • Advising and supporting international premium clients on order processes
  • Collaborating with cross-functional teams to troubleshoot product/customer related issues
  • Providing training and support to colleagues

Requirements:

  • Excellent verbal and written knowledge of US English at native level
  • First experience in customer care or service-oriented industry
  • Conscientiousness when dealing with customer data
  • Flexibility and ability to work under pressure
  • Proactive and good organizational skills

What We Offer:

  • Up to 32 days of holiday, depending on length of service
  • Mobile office and language & e-learning courses
  • Staff discount and flexible remuneration benefits
  • Private health insurance and individual support on mental health & well-being

About Mytheresa:

Mytheresa is a leading global digital luxury shopping platform, offering a unique digital experience based on high-end luxury shoppers, exclusive products, and high-quality service operations.


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