Customer Experience Director
hace 7 días
About MiraMira, a San Francisco-based hormonal health company, we're seeking a seasoned professional to lead our customer experience efforts.
As our ideal candidate, you'll oversee the customer support team, developing and implementing strategies to enhance the overall experience for our customers.
Key responsibilities include:
- Leading the customer support team to improve efficiency and satisfaction
- Hiring, onboarding, and evaluating team members, as well as developing career growth plans
- Optimizing support processes to foster future growth
- Developing and analyzing key metrics to identify areas for improvement
- Collaborating with marketing and product development to improve the customer experience
We're committed to providing personalized care, leveraging cutting-edge technology, and science-backed data to help our customers achieve the highest possible success rates and outcomes.
Join us in our mission to make a difference for women's health and help our customers navigate their fertility journey with confidence.
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Madrid, Madrid, España Impulsyn A tiempo completoJob DescriptionThe Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement, driving engagement actions and taking ownership of key performance indicators (KPIs) across 3 markets.Main ResponsibilitiesCreate and implement engagement strategies, ensuring the best experience and highest level of service for...
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Global Customer Experience Director
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Global Customer Experience Director
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Global Customer Experience Director
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