Customer Experience Director

hace 3 semanas


Madrid, Madrid, España Rentokil Initial A tiempo completo
About Us

Rentokil Initial plc is a global support services company that delivers services that 'Protect People, Enhance Lives'. We operate in all major economies of Europe, North America, Asia Pacific, and Africa, with revenues of over £3bn and a team of over 40,000 colleagues.

Our Ambitions

We have ambitious plans to grow our business strongly over the coming years, and we have identified Customer Experience (CX) as a critical element of our strategy. We are looking for a CX professional to help us deliver strong performance across all CX channels in our European region.

Job Description

The Customer Experience Director will be the senior CX leader for the European region, responsible for setting and leading the implementation of the CX strategy across the region. This includes improving customer satisfaction, retention, and commercial performance for Rentokil Initial.

The successful candidate will own the blueprint for what we want it to be like to be an RI customer, now and in the future, in all of our 19 European markets. They will deliver this vision through annual action plans set in partnership with our country teams and relevant suppliers.

Key Responsibilities
  1. Develop and implement a comprehensive CX strategy for the European region
  2. Improve customer satisfaction and retention rates
  3. Drive commercial performance through effective CX channels
  4. Collaborate with country teams and suppliers to deliver CX vision

We are a 'people business' that values Service, Relationships, and Teamwork. If you have a great understanding of the complex world of customer experience and the drive to help others succeed, then this could be the role for you.



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