Renewable Energy Platform Support Specialist
hace 1 día
About LevelTen Energy
LevelTen Energy is a leading provider of renewable transaction infrastructure, accelerating the energy transition by facilitating frictionless transactions. Our cloud-based software, centralized supply, automated analytics, and transaction expertise power the renewable energy economy.
Our Mission
We deliver the online tools and expertise required to buy, sell, and finance assets quickly. Our platform is the world's largest online hub for renewable energy buyers, sellers, advisors, asset owners, and financiers.
The Role
We are seeking an experienced and motivated Platform Support Specialist to join our team. As a key member of our Product Development organization, you will provide exceptional support to our customers and contribute to the maintenance of a comprehensive knowledge base.
Responsibilities
Assist in the management of our external service desk and ticketing system. Proactively triage, troubleshoot, and resolve technical issues reported by customers in a timely manner. Collaborate with Engineering and Product teams to address complex technical problems and streamline processes.
Action-Oriented
Get new users credentialed and registered in the LevelTen platform promptly and efficiently. Create user guides and FAQs to enhance customer self-service capabilities. Assemble regular reports detailing customer support metrics, common issues, and resolutions.
Continuous Improvement
Analyze support data to identify trends and suggest improvements in the platform's functionality. Gather relevant feedback from customer interactions and communicate it effectively to Product Managers. Collaborate with Product Managers to prioritize feature requests and improvements based on customer needs.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field. Minimum 2 years of experience in a similar technical support role. Proficiency in English and Spanish, both written and verbal preferred. Strong problem-solving skills and ability to think critically under pressure.
About the Salary
We offer a competitive salary estimated at $85,000 per year, plus a comprehensive benefits package, opportunities for professional growth and development, and a dynamic work environment. At LevelTen Energy, we believe in empowering our employees to make a difference in promoting clean energy solutions and combating climate change.
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