Customer Operations Onboarding Specialist
hace 1 mes
At Signaturit Group, we are revolutionizing the way businesses operate through secure digital transactions. As a trusted third-party provider, we offer electronic signature and digital identification solutions that enable users to sign millions of documents digitally.
We are seeking a highly organized and technically skilled Customer Operations Onboarding Specialist to join our CSM team and play a pivotal role in our growth. In this role, you will work closely with our Revenue and Product teams to ensure seamless project delivery for our clients.
Your responsibilities will include:
- Designing and proposing improvements to optimize existing processes in the internal Operations department.
- Establishing objectives, scope, timelines, and required resources for projects with main stakeholders.
- Implementing and monitoring process changes at Signaturit Group.
- Tracking and evaluating the achieved results.
Additionally, you will be responsible for:
- The implementation of Signaturit Group solutions in our Customers.
- Analyzing and documenting existing projects from a functional standpoint, and ideally from a technical standpoint as well.
- Coordinating and leading internal resources during the project execution.
- Monitoring project progress and ensuring milestone and deliverable completion.
What we believe should contribute to your success in this context:
- Experience in process management and continuous improvement methodologies.
- Knowledge of project management tools and techniques.
- Familiarity with standards and frameworks such as Agile or SCRUM, among others.
- Ability to use project management software and process visualization tools.
Benefits we currently have implemented:
- Flexible remote work.
- Working hour flexibility.
- Summer working hours on Fridays, in July and August.
We offer a range of benefits to support your well-being and career development, including:
- Free health insurance for the employee and a discount for children.
- Flexible compensation plan with Coverflex.
- English or French classes with native teachers.
- Technical training with specialized platforms.
- Birthday off.
- Catering service at the office.
- Free coffee and snacks at the office.
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