Customer Operations Onboarding Specialist

hace 1 mes


Valencia, Valencia, España Signaturit Group A tiempo completo

At Signaturit Group, we are revolutionizing the way businesses operate through secure digital transactions. As a trusted third-party provider, we offer electronic signature and digital identification solutions that enable users to sign millions of documents digitally.

We are seeking a highly organized and technically skilled Customer Operations Onboarding Specialist to join our CSM team and play a pivotal role in our growth. In this role, you will work closely with our Revenue and Product teams to ensure seamless project delivery for our clients.

Your responsibilities will include:

  • Designing and proposing improvements to optimize existing processes in the internal Operations department.
  • Establishing objectives, scope, timelines, and required resources for projects with main stakeholders.
  • Implementing and monitoring process changes at Signaturit Group.
  • Tracking and evaluating the achieved results.

Additionally, you will be responsible for:

  • The implementation of Signaturit Group solutions in our Customers.
  • Analyzing and documenting existing projects from a functional standpoint, and ideally from a technical standpoint as well.
  • Coordinating and leading internal resources during the project execution.
  • Monitoring project progress and ensuring milestone and deliverable completion.

What we believe should contribute to your success in this context:

  • Experience in process management and continuous improvement methodologies.
  • Knowledge of project management tools and techniques.
  • Familiarity with standards and frameworks such as Agile or SCRUM, among others.
  • Ability to use project management software and process visualization tools.

Benefits we currently have implemented:

  • Flexible remote work.
  • Working hour flexibility.
  • Summer working hours on Fridays, in July and August.

We offer a range of benefits to support your well-being and career development, including:

  • Free health insurance for the employee and a discount for children.
  • Flexible compensation plan with Coverflex.
  • English or French classes with native teachers.
  • Technical training with specialized platforms.
  • Birthday off.
  • Catering service at the office.
  • Free coffee and snacks at the office.


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