Customer Operations

hace 1 mes


Valencia, Valencia, España Signaturit Group A tiempo completo

About Signaturit Group

We are a company that is revolutionizing the way people do business through secure digital transactions. With over 250,000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally. As a trusted third party, we are eIDAS certified and follow European standards and the ANSSI General Security Regulation to offer all legal guarantees in terms of securing our customers' online transactions.

We have offices in Barcelona, Valencia, and Paris working together to help companies of any size and sector to optimize their administrative tasks related to document signing and digital communication.

At Signaturit, we are transforming and redesigning the standards of e-signature frameworks and moving to a comprehensive digital transaction security platform, leveraging cutting-edge technologies.

We are looking for a highly organized and technically skilled Customer Operations Onboarding Specialist to join our CSM team and play a pivotal role in our growth, alongside a solid team.

Your responsibilities will include:

Operations Management:

Design and propose improvements and solutions to optimize existing processes in the internal Operations department.

Establish objectives, scope, timelines, and required resources for projects with main stakeholders.

Implement and monitor process changes at Signaturit Group.

Track and evaluate the achieved results.

Onboarding Project Management:

The implementation of Signaturit Group solutions in our Customers.

Analyze and document existing projects from a functional standpoint, and ideally from a technical standpoint as well.

Coordinate and lead internal resources during the project execution.

Monitor project progress and ensure milestone and deliverable completion.

Identify and manage project-related risks and deviations.

Regularly report project status and results to Signaturit management and/or customer key stakeholders.

What we believe should contribute to your success in this context:

Technical Knowledge:

Experience in process management and continuous improvement methodologies.

Knowledge of project management tools and techniques.

Familiarity with standards and frameworks such as Agile or SCRUM, among others.

Ability to use project management software and process visualization tools.

Analytical Skills:

Ability to analyze data and provide accurate diagnoses of processes.

Proficiency in process mapping.

Ability to identify critical points and areas of improvement in processes and projects.

Management skills:

Excellent communication skills and ability to work in a team



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