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Store Operations Lead
hace 2 meses
About the Role: We are seeking a seasoned professional to take on the role of Floor Manager at H&M Group. As a key member of our retail team, you will play a vital part in delivering exceptional customer experiences that drive store sales and create a welcoming atmosphere.
Key Responsibilities:
- Customer Service: Provide high-level service to customers through styling advice, product knowledge, and store experience.
- Sales Performance: Analyze selling information and work with the store manager to maximize sales performance.
- Team Leadership: Lead a team of sales assistants to achieve excellent standards of service.
- Recruitment and Development: Support recruitment, induction, and training of new starters, as well as identifying future talents and developing plans for their progression.
- Store Operations: Oversee store operations and be a brand ambassador, providing the best experience for our customers.
- Additional Support: Stepping into the role of Store Manager in their absence, providing leadership and ensuring the smooth operation of the store.
What We're Looking For: We want individuals who embody the spirit of teamwork, entrepreneurship, and constant improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook, flexibility, and ability to take independent initiative are key attributes we value.
Requirements:
- Knowledge: Understanding what makes a great customer experience, prior retail or customer-facing experience.
- Motivation: Enjoy creating a positive work environment, leading a team, and developing yourself and others.
- Behaviour: Contribute to building a well-functioning team, embracing different points of view, and staying up to date with the latest trends and customer needs.
Additional Information: This is a full-time position with a contract of 40 hours a week. If you are passionate about delivering exceptional customer experiences and leading a team to success, please consider applying for this exciting opportunity.
