Customer Support Specialist
hace 1 mes
Zoho Corporation B.V. is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey, providing customer support and onboarding in the European market.
Key Responsibilities- Learn and master Zoho's suite of SaaS products to become a product expert.
- Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance and managing onboarding.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
- Full professional proficiency in English and Spanish Language (both written and verbal).
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problem-solving and analytical skills.
- Comfortable working in an office environment.
- Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
- Continuous training and professional development opportunities.
- Supportive and inclusive work environment.
- Clear development plan in the short, medium, and long run.
- Participation in coaching and mentoring schemes.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
It is essential for the applicant to hold a national or EU passport, have a valid work authorization, and be within commutable distance.
The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
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