Customer Support Specialist

hace 4 semanas

Valencia, Valencia, España Textron Aviation A tiempo completo

Textron Aviation is seeking a highly skilled 1CALL Support Specialist to join our team. As a key member of our 1CALL Center, you will be responsible for providing exceptional customer support and ensuring seamless interactions with our customers.

Key Responsibilities:

  • Answer customer calls and collaborate with team members to resolve issues efficiently.
  • Report daily metrics to leadership, including customer satisfaction, part status, and service issues.
  • Identify and resolve AOG events, consulting with leads to ensure customer issues are resolved promptly.
  • Assist with issue resolutions regarding critical parts, technical items, or service challenges for each AOG event.
  • Log information into CSINFO in a timely and accurate manner.
  • Support the Fleet Program organization and contribute to specific projects or objectives.

Requirements:

  • Bachelor's Degree required.
  • A&P License preferred.
  • Minimum 2 years of relative customer support experience, preferably in the aviation industry.
  • Proficiency in English and one other European language (Spanish or German preferred).
  • Ability to work independently without daily supervision.
  • Excellent written and verbal communication skills.

About Textron Aviation:

We are a global leader in private aviation, empowering people with the freedom of flight. Our iconic and beloved Cessna and Beechcraft brands have been inspiring the journey of flight for nine decades. We offer a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future.

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