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Technical Support Specialist
hace 2 meses
**About the Role**
We are seeking a highly skilled Technical Support Specialist to join our team at Blu Selection. As a Technical Support Specialist, you will play a crucial role in providing exceptional customer support to our B2B clients in the fintech industry.
**Key Responsibilities**
- Provide top-notch support to B2B customers through various communication channels, ensuring their financial future is planned and executed smoothly.
- Collaborate with colleagues to continuously improve the customer experience, driving innovation and change management in the fintech industry.
- Troubleshoot and resolve complex customer queries, escalating issues when necessary to ensure timely resolutions.
- Manage payment inquiries from sellers and buyers, maintaining a high level of customer satisfaction.
- Monitor and improve Trustpilot reviews to enhance the company's Net Promoter Score (NPS).
- Flag and escalate customer queries, developing suitable solutions to meet their needs.
- Map and improve business processes to enhance the customer journey and satisfaction.
**Requirements**
- Native-level proficiency in the Dutch language and a C1 level in English.
- Excellent computer skills and proficiency in using various software applications.
- Proven communication skills, with the ability to work effectively in a team environment.
- Proactive and solution-oriented, with a passion for innovation and customer satisfaction.
**What We Offer**
- Spanish language classes to enhance your skills.
- Great Friday evening drinks and social events to foster team camaraderie.
- Fitness bootcamps and mindfulness classes to promote a healthy work-life balance.
- Opportunities to develop your professional skills in communication, innovation, and technology implementation.
- Free lunch and breakfast at the office.
- An international working environment with diverse nationalities.
