Dutch Customer Service Representative in Madrid
hace 2 semanas
Job Summary: We are seeking a highly skilled Dutch customer service representative to join our team in Madrid. As a customer service specialist, you will be responsible for delivering exceptional support to our customers in Dutch and English via various communication channels.
Key Responsibilities:
- Provide outstanding customer support in Dutch and English via phone, email, and chat.
- Address customer inquiries related to products, order management, technical troubleshooting, and other customer service requests.
- Help customers navigate products and services, including processing changes, cancellations, and refunds as needed.
- Work closely with internal teams to escalate and resolve complex customer issues in a timely manner.
- Maintain effective communication with customers to ensure a positive experience and high satisfaction.
Requirements:
- Native Dutch speaker with B2/C1 English proficiency.
- Must currently reside in Madrid and be available for on-site work during the initial six weeks.
- Previous experience in customer service is advantageous.
- Excellent problem-solving and communication skills.
- Ability to work independently after the training period and deliver remote support effectively.
- Detail-oriented with strong organizational abilities.
- Comfortable using technology and quickly learning new systems.
Benefits:
- Hybrid work setup: On-site for the first 6 weeks, transitioning to remote work afterward.
- Competitive salary with opportunities for career advancement.
- Comprehensive training to ensure your success.
- Work in a diverse and dynamic environment.
- Supportive and collaborative team culture.
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