Customer Service Representative

hace 1 semana


Madrid, Madrid, España Cross Border Talents A tiempo completo
Job Summary:

We are seeking a highly skilled Dutch-speaking customer service representative to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our clients in Dutch and English.

Key Responsibilities:
Provide top-notch customer support via phone, email, and chat in Dutch and English.
Address customer inquiries related to products, order management, technical troubleshooting, and other customer service requests.
Collaborate with internal teams to escalate and resolve complex customer issues in a timely manner.
Maintain effective communication with customers to ensure a positive experience and high satisfaction.
Provide insights and feedback on recurring customer issues to enhance service quality and improve processes.

Requirements:
Native Dutch speaker with B2/C1 English proficiency.
Must currently reside in Madrid and be available for on-site work during the initial six weeks.
Previous experience in customer service is advantageous.
Excellent problem-solving and communication skills.
Ability to work independently after the training period and deliver remote support effectively.
Detail-oriented with strong organizational abilities.
Comfortable using technology and quickly learning new systems.

Benefits:
Hybrid work setup: on-site for the first 6 weeks, transitioning to remote work afterward.
Competitive salary with opportunities for career advancement.
Comprehensive training to ensure your success.
Work in a diverse and dynamic environment.
Supportive and collaborative team culture.

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Cross Border Talents.

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