Delivery Coordinator

hace 3 semanas


Madrid, Madrid, España Skillsoft A tiempo completo
Delivery Coordinator

At Skillsoft, we strive to deliver exceptional learning experiences that propel organizations and individuals to grow together. As a Delivery Coordinator, you will play a crucial role in ensuring the smooth execution of our events and projects.

Main Responsibilities
  • Ensure events are taken over, risks are identified, and shortcomings are resolved.
  • Guarantee that all events start smoothly without disruption.
  • Resolve disruptions during events quickly and effectively.
  • Ensure all events are delivered according to specified instructions.
Key Areas of Responsibility
  • Verify events are checked on takeover for confirmation, marked guaranteed delivery, and other critical factors.
  • Coordinate final arrangements with clients, especially for closed courses, and conduct quality checks as needed.
  • Ensure events start smoothly by verifying trainer presence, participant attendance, technical issues, and access to course materials.
  • Monitor delivery, resolve issues, and escalate when necessary, while collecting in-class feedback and reminders for instructors and delegates.
Ensuring Event Success
  • All delegates complete a Student End of Course Evaluation.
  • Trainers complete an Instructor End of Course Evaluation.
  • Incidents and complaints are followed up or passed on.
  • A fully completed attendance list is maintained.
  • Delegates receive an Attendance Certificate/Letter.
  • Delegates redeem an End of Course Achievement Badge (Microsoft).
  • Points for improvement are discussed in weekly meetings.
Public Sector Projects
  • Ensure public organization objectives are met.
  • Prepare documentation for course start, follow-up, and end.
  • Schedule training sessions to achieve project objectives.
  • Purchase and reserve manuals and laboratories.
  • Manage certification vouchers.
  • Issue specific attendance certificates.
  • Assist the Sales Department in preparing bids for tenders and grants.
  • Collect and submit required documentation to administrations.

We are passionately committed to leadership, learning, and success. We serve our customers and each other as one team, open and respectful, curious, and agile.


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