Quality Assurance Specialist with German Language Skills
hace 6 días
We are seeking a highly skilled Quality Assurance Specialist to join our team at Amazon. As a Quality Assurance Specialist, you will be responsible for auditing program level defects, analyzing and reporting on defect data and trends. This role involves driving projects and initiatives, collating quality data and proactively providing quality updates to the leadership team.
Key Responsibilities- Conduct audits to identify process deviations with respect to program level defects.
- Analyze and report on defect data and trends.
- Drive projects and initiatives to improve quality and reduce defects.
- Collate quality data and provide updates to the leadership team.
- Communicate with external customers and stakeholders to resolve quality issues.
- Identify new MO/Fraud patterns and provide analysis on process adherence and risk involved in the processes.
- Provide training need analysis to management and training team for individuals/team/site in order to address knowledge gaps.
- Engage with global stakeholders and peers, and drive Calibration efforts across sites.
- Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
- Drive projects on automation to reduce QA manual efforts and improve QA yields.
- Develop strategic policies to ensure process improvements and simplify the process further.
- Produce daily, weekly and monthly analyses and reports on defect trends and root causes.
The Audit and Insight team audits the Seller registration, verification and compliance checks for different marketplaces. We also generate insight and give recommendations for process improvements to enhance seller experience, efficiency improvement, and operational excellence.
What We Offer- A place where your voice is heard.
- Opportunities to train and mentor other specialists.
- Collaboration with our global worldwide colleagues where you can be in contact with stakeholders from different countries and cultures.
- Opportunities to get involved in analyzing metrics, interpreting trends and proposing corrective actions.
- An engaged team, eager to share their expertise and best practices with you.
- A wide range of benefits.
- Opportunity to grow and learn.
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