Crypto Payment Solutions Manager
hace 4 días
At CoinsPaid, we're on a mission to make crypto payments seamless and efficient. We're looking for a seasoned Customer Success Manager to join our high-performing team and help us achieve our goals.
Key Responsibilities:- Ensure client volume and revenue targets are met or exceeded through exceptional client service and proactive growth opportunities.
- Maintain, optimize, and negotiate contractual agreements and terms.
- Forecast, monitor, achieve, and report on client-based targets.
- Create and nurture strong relationships internally with other teams and stakeholders.
- Promote and share the product's benefits and value.
- Keep records updated in CRM, Email, Confluence, and other internal software.
- Occasional travel to industry expos, conferences, and attending relevant networking events.
- 3+ years of Fintech, Crypto, iGaming, or other online business account management experience within a B2B setting.
- Service-first driven, self-motivated, and able to work independently.
- Excellent English written and verbal communication skills.
- Strong negotiations skills and always looks for mutually beneficial solutions.
- Passionate about crypto and the latest payment solutions available on the market.
- High energy, positive attitude, and believes teamwork is crucial to success.
- Outstanding problem-solving skills.
- Strong organization skills, reporting skills, and attention to detail.
- Experience with using Salesforce, Jira, Confluence, and Tableau.
- Proficiency in English and Russian, written and verbal.
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