Technical Systems Response Coordinator

hace 18 horas


Madrid, Madrid, España Sagan A tiempo completo
Job Summary

We are seeking a highly organized Technical Systems Response Coordinator to monitor, triage, and respond to server and network alerts in line with service level agreements. This role involves managing system events, ensuring timely response to issues, and collaborating with internal teams to minimize downtime.

Key Responsibilities
  • Monitor, triage, and respond to server and network alerts according to service level agreements.
  • Assist Systems Administrator teams with managing system events, backups, and disk space issues.
  • Ensure all alerts are properly documented and escalated as required.
  • Analyze alert patterns and provide recommendations for proactive measures.
  • Coordinate with internal teams to resolve alerts and minimize downtime.
  • Maintain accurate logs of all alert triage activities and resolutions within the alert tickets.
Requirements
  • Proficiency in Microsoft Windows Server OS and Microsoft Office Suite.
  • Experience with network and server monitoring.
  • Strong organizational and communication skills.
  • Attention to detail in maintaining accurate logs and documentation.
Salary Information

The estimated salary range for this position is up to $5000 USD per year, based on the location and job requirements.



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