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Customer Experience Leader
hace 1 semana
- As a Customer Service Area Manager, you will oversee customer service operations, ensuring high standards and meeting financial targets.
- You will coordinate cross-functional collaborations and maintain strong relationships with clients and partners.
Key Responsibilities:
- Deliver financial targets for Customer Service (Field Service, training, upgrades, rebuilds).
- Ensure fast, complete, and cost-effective service delivery.
- Set up Service Level Agreements and maintenance contracts in collaboration with Aftermarket Sales.
- Manage complex customer claims using structured problem-solving methods.
- Define goals for Customer Service employees and monitor their performance.
- Work closely with Sales, Project, Engineering, and Assembly departments to meet customer needs.
- Provide structured feedback to Engineering to improve products.
- Coordinate with Coesia's Service Organizations to optimize resource utilization.
- Communicate clearly and transparently with end-users, OEMs, distributors, and agents.
- Plan staffing, training, and recruitment in collaboration with HR.
- Prepare reports for strategic decision-making.
- Manage OPEX/CAPEX budgeting and cost control.
