customer service team leader

hace 3 semanas


Sant Boi de Llobregat, Barcelona, España Marlex A tiempo completo

Desde Marlex estamos colaborando con Knauf Insulation, empresa multinacional alemana ubicada en Sant Boi de Llobregat que requiere incorporar a su plantilla un/a Customer Service Team Leader para liderar el equipo de 5 personas que componen el departamento actualmente.

¿Cuál será tu misión en la empresa?

  • Atención al cliente: Dar cobertura a los clientes, gestionar compras y logística.
  • Coordinar procesos de reclamaciones con clientes y plantas en CRM.
  • Realizar reuniones periódicas con los demás Managers para definir y orientar la estrategia de negocio.
  • Organizar el flujo de trabajo según prioridad y tipología de cliente.
  • Formar al equipo sobre la operativa de tramitación de pedidos y solicitudes, así como apoyarles en estas gestiones cuando sea necesario.
  • Detectar y desarrollar mejoras vinculadas a la mejora en la atención al cliente e implementarlas.

Al perfil seleccionado se le ofrece:

  • Pertenecer a una empresa consolidada en su sector.
  • Entorno de trabajo profesional e internacional.
  • Oportunidades de carrera y desarrollo profesional.
  • Flexibilidad laboral.
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