Head of Operations and Transformation
hace 4 días
About the Role:
We are seeking an experienced and skilled Head of Operations and Transformation to join our team at Your Creative People. As a key member of our leadership team, you will be responsible for driving operational excellence and transformation across our organization.
Key Responsibilities:
- Lead the development and implementation of operational strategies and processes to drive business growth and improvement.
- Oversee the management of our operations teams, including Claims, Administration, Customer Service, and Procurement & Outsourcing.
- Collaborate with cross-functional teams to identify and implement process improvements and efficiencies.
- Develop and manage budgets and resources to achieve operational goals and objectives.
- Ensure compliance with regulatory requirements and industry standards.
- Lead and manage change initiatives to drive cultural and behavioral changes within the organization.
- Develop and maintain relationships with key stakeholders, including customers, partners, and suppliers.
Requirements:
- University studies in Business Administration, Administration, or a related field.
- Master's or Post Graduate in Operations or Business Administration is highly valued.
- Minimum 5 years of experience in a Head of Operations or similar role in an insurance company.
- Strong knowledge of information systems and Agile/Lean methodologies.
- Excellent people management and leadership skills.
- Good analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Flexible working arrangements, including remote work options.
- A comprehensive training program to support your career goals.
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