Dynamic Financial Solutions Manager

hace 1 semana


Madrid, Madrid, España Swift A tiempo completo
About the Role
We are a leading provider of secure financial messaging services, headquartered in Belgium. Our company is the way the world moves value across borders, through cities and overseas. We address the scale, precision, pace and trust that this demands.

Who We Are
We were established to find a better way for the global financial community to move value. A reliable, safe, and secure approach that the community can trust, completely. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

The Opportunity
We're looking for a dynamic Customer Success Manager (CSM) to join our team at Swift. In this role, you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of Swift's products and services. Your efforts will directly contribute to helping customers achieve their desired outcomes and foster ongoing active usage.

Responsibilities:
  1. Customer facing: The role focuses on proactive customer engagement to ensure customers maximize value from Swift products and services.
  2. Data-driven Engagement: Using data insights, responsible for analyzing customer data, developing engagement strategies, and working directly with customers to create success plans.
  3. Customer Communication: Regular outreach and communication with customers are key, either at the group or individual level.
  4. Customer Success Plans: The CSM will collaborate with customers to design and follow up on success plans, indicating a hands-on approach to customer engagement management.
  5. Collaboration: The job involves collaborating with various internal teams (product, business development, and CX) to ensure continuous improvement in customer experience.
  6. Content Development: Creating training materials, playbooks, and guides under supervision.

Qualifications:
Must-Have Skills:
  • Excellent communication, relationship-building, open mind to learn, and analytical skills.
  • The ability to juggle multiple priorities is also critical and ever learning.

Nice-to-Have Skills:
  • Prior experience in customer success roles, professional services, customer services, knowledge of Swift products, and familiarity with APIs.
  • Familiarity with multi-cultural and multi-country team environments would be advantageous. Multilingual abilities are a plus.

Estimated Salary:
$85,000 - $120,000 per year

Benefits:
We put you in control of your career. We give you a competitive package. We help you perform at your best. We help you make a difference. We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.

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