Dynamic Financial Services Engagement Manager

hace 1 semana


Madrid, Madrid, España Swift A tiempo completo

About the Company

Established in Belgium, Swift is the world's leading provider of secure financial messaging services. With a presence in over 200 countries and legal territories, we serve a community of more than 12,000 banks and financial institutions.

We're Looking for a Customer Success Manager (CSM)

In this role, you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of our products and services.

Your Key Responsibilities

  1. Customer Facing: Proactive customer engagement to ensure customers achieve their desired outcomes and foster ongoing active usage.
  2. Data-Driven Engagement: Analyze customer data, develop engagement strategies, and work directly with customers to create success plans.
  3. Customer Communication: Regular outreach and communication with customers at the group or individual level.
  4. Customer Success Plans: Collaborate with customers to design and follow up on success plans.
  5. Collaboration: Work with internal teams to ensure continuous improvement in customer experience.

The Ideal Candidate

You possess excellent communication and relationship-building skills, are open-minded, and have analytical skills. Prior experience in customer success roles, professional services, or customer services is an advantage. Familiarity with APIs and knowledge of our products are also beneficial.

What We Offer

  • A competitive salary range: $80,000 - $120,000 per year.
  • A dynamic work environment where everyone's voice counts.
  • The freedom to be yourself and reach your full potential.

About Our Culture

We value diversity and believe in creating an inclusive environment where everyone can thrive. At Swift, we strive to make a difference in the global economy and foster unique individuals like you who bring different perspectives to the table.



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