Healthcare Operations Manager

hace 1 mes


Madrid, Madrid, España Alan Sa. A tiempo completo

About Alan Sa.

We strive to empower individuals to take control of their physical and mental well-being. At Alan, we simplify access to care and create personalized experiences for our members. Our innovative approach focuses on prevention, health, and insurance solutions. We're committed to making a positive impact on the lives of our 500K+ members across France, Spain, and Belgium.

Our Mission

We aim to make healthcare more accessible, efficient, and effective. Our team of 580+ experts operates under a set of guiding principles: putting our members first, embracing radical transparency, fostering personal and team growth, encouraging distributed ownership, and striving for fearless ambition.

The Challenge

We're seeking an Outsourcing Delivery Specialist to join our Care Community. This role is critical in ensuring that our external teams meet Alan's high standards. You'll work closely with our Care Ops team and other specialists to manage partnerships and optimize outsourced activities, which currently handle a significant portion of customer interactions.

Mission Objectives:

  • Monitor and improve the performance of outsourced teams
  • Collaborate with Care Ops to effectively manage partnerships
  • Implement and refine processes to maintain quality standards at scale
  • Analyze data to drive continuous improvement in outsourced operations
  • Contribute to the scaling of our Care Community while maintaining excellent user experience

Your Role as an Outsourcing Delivery Specialist

You will excel in this role if you possess strong written and verbal communication skills in English & French, have excellent project management and leadership skills, and are passionate about process optimization. As an ideal candidate, you should be able to implement solutions quickly and iteratively.



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