Healthcare Operations Specialist
hace 4 días
Company Overview
Cigna Corporation is a global health service company providing healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries. Our mission is to improve the health, well-being, and peace of mind of those we serve.
The Role & Responsibilities
We are currently looking for a healthcare operations specialist to join our young and dynamic team. The responsibilities of this role include (but are not limited to): Managing day-to-day queries from Cigna's customers whilst putting the service experience at the center of all activities. Adhering to productivity and quality standards set by the management team. Taking full ownership of all cases and following through up to the end, scheduling follow-ups to keep the customer informed of the progress of their query when required.
Requirements & Skills
This position requires previous customer service experience desired (ideally contact center, reception, or similar). Good knowledge of Microsoft 365 and ability to learn new software applications quickly. Active knowledge of English is a must (C1 level or higher). Proficiency in French or alternatively Italian is also desirable. Other skills and characteristics of a successful candidate include:
- Decision-making ability: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests.
- Communication: Excellent communication skills both with colleagues and external customers.
- Accuracy: High attention to detail and a desire to work faultlessly.
- Efficiency: Ability to work quickly through customer requests while maintaining high quality standards.
- Team player: Embraces and promotes a cooperative and friendly work environment in an international and inclusive team.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. This role offers an estimated salary of $55,000 - $65,000 per year, depending on qualifications and experience.
Benefits
We offer a range of benefits to support your physical and mental well-being, including medical, dental, and vision coverage, as well as access to fitness programs and employee assistance resources. You will also have opportunities for career growth and professional development within our organization.
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