Instrumentation Service Expert
hace 7 días
About Thermo Fisher Scientific
We are a leading global biotechnology company that offers a comprehensive portfolio of products and services for life science, healthcare, environmental, and industrial markets.
Job Overview
The Field Service Engineer will play a key role in delivering high-quality service and support to our laboratory customers. This is an exceptional opportunity to join our world-class team at Thermo Fisher Scientific Inc. in Galicia, Spain.
Key Responsibilities
- Deliver efficient service and support to laboratory customers, including installation, preventive maintenance, repair, and qualification of Phadia instrumentation product portfolio.
- Provide effective support to users remotely and face-to-face within agreed timeframes.
- Diagnose system failures using knowledge, remote support tools, and log file analysis to determine the most effective resolution.
- Deliver training courses to end-users on instrumentation at customer laboratories.
- Liaise with LIMS providers and customer IT personnel to establish connections to Phadia laboratory systems.
- Maintain customer relationships and collaborate with sales account managers to ensure customer needs are met.
- Complete service reports in CRM accurately and return them to customers in a timely manner.
- Maintain a high level of product knowledge on instruments and assays to enable customer success and share expertise with internal and external customers.
Requirements
To be successful in this role, you will have excellent communication skills, problem-solving abilities, and strong technical knowledge of instrumentation and assays.
Benefits
This position offers a competitive salary of approximately €45,000 - €60,000 per annum, depending on experience, as well as additional benefits such as health insurance, pension plan, and professional development opportunities.
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