Customer Service Representative

hace 6 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo
Key Responsibilities

As a key member of our team at Grupo Crit, the Technical Support Specialist will be responsible for providing exceptional technical support to our customers. This includes:

  1. Identifying and resolving customer issues in a timely and professional manner.
  2. Analyzing customer problems and developing effective solutions.
  3. Collaborating with internal teams to ensure seamless customer support.
  4. Staying up-to-date with new technologies and processes to provide the best possible support.
  5. Participating in training activities to enhance technical skills and knowledge.
  6. Escalating complex issues to senior support staff for resolution.
Requirements

To be successful in this role, you will need:

  1. Advanced language skills in German (high level) and English (upper-intermediate).
  2. Basic computer skills and proficiency in Microsoft Office.
  3. Excellent communication skills and ability to work in a team environment.
  4. Availability to work in shifts including evenings, weekends, and holidays.
  5. Experience in customer service and technical support.
  6. Basic understanding of business principles and customer service concepts.


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