Customer Service Representative

hace 7 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Jet2 A tiempo completo

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Passenger Service Agent. As a key member of our Ground Operations team, you will play a vital role in ensuring our customers have a seamless and enjoyable travel experience.

Key Responsibilities

  • Provide exceptional customer service to our passengers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Check-in customers for their flights, issuing boarding passes and verifying travel documents.
  • Assist with the boarding process, ensuring our flights depart on time and our customers are safely on board.
  • Represent our brand at all times, embodying our values of friendliness, professionalism, and a passion for delivering exceptional customer service.

What We Offer

  • A competitive annual salary, prorated for the months and hours worked, with annual pay review.
  • Payment for variables such as extra for transportation, early mornings, weekends, and bank holidays, depending on scheduled shifts.
  • Fully paid training and a free uniform.
  • A life assurance scheme of 3 x annual salary.
  • 45 days holiday entitlement per annum, including public holidays.
  • Discounts on Jet2holidays and flights.
  • A recommend a friend bonus scheme.

Requirements

  • Excellent communication skills, with fluency in both English and Spanish.
  • No previous experience is necessary, but a passion for customer service and a willingness to learn are essential.
  • Flexibility to work a range of shifts, including early mornings, late finishes, weekends, and bank holidays.


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