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Customer Solutions Engineer/ Sales Engineer
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Job Title: Customer Solutions Engineer
Department: Professional Information Business
Location: Global
About us: Dow Jones is a leading global provider of news and business information. For over 130 years, we have been delivering high-quality content to the world's top business entities. Our portfolio includes prestigious brands such as Factiva, Dow Jones Newswires, Risk and Compliance, The Wall Street Journal, Barron's, MarketWatch, Financial News, and Factiva Analytics.
Role: As a Customer Solutions Engineer, you will be a critical technical partner for our customers and sales teams. You will drive the technical integration for Dow Jones' prospects, customers, and partners, who range from cutting-edge startups and incubators to the world's most respected corporations.
Key Responsibilities:
- Work with Sales, prospects, and customers to understand and exploit integration possibilities with Dow Jones data and services.
- Design solutions and provide implementation guidance.
- Determine technical and business requirements from customers and propose technical solutions in a professional manner and to agreed timeframes.
- Demonstrate solutions that meet the customers' business requirements and address any technical and product questions during the sales cycle.
- Advise and guide prospective customers during their integration of Dow Jones data and services, including building and managing proof of concepts.
- Share best practices, model designs, etc. with prospects and customers for both technical development and in support of customer's internal approvals processes.
- Provide feedback to Dow Jones Product and Technology teams on emerging requirements and themes and customer technology trends.
- Contribute to the team's portfolio of best practices and processes.
- Stay aware of emerging technologies and techniques that can be beneficial to the role and team.
Requirements:
- Professionalism and a customer-first approach.
- More than 5 years' prior work in a customer-facing customer engineering role.
- Software development experience using Agile development practices.
- Intermediate knowledge of SQL, Python, and NodeJS languages.
- Demonstrated experience building and leading technical product demonstrations that include APIs.
- Business acumen and strategic problem-solving skills to assist with customer requirements.
- Experience responding to functional and technical elements of RFIs / RFPs.
- Degree in Computer Science or a related field.
Desirable Skills:
- Experience working with Google Cloud Platform (GCP), particularly BigQuery.
- Strong coding skills in any modern programming language.
- Experience working with Cloud services for data ingestion, processing, and storage.
- Understanding of Machine Learning techniques, specifically, Natural Language Processing (NLP) and text mining.
- Experience and familiarity with our products and lines of business, including Factiva, Risk & Compliance, Newswires, etc.
Equal Opportunities Employer: Dow Jones is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process.
