Dining Experience Specialist

hace 2 semanas


Barcelona, Barcelona, España TheFork A tiempo completo

At TheFork, we lead the restaurant booking market in Europe and operate in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

Key Responsibilities:
  • Answer incoming requests via phone, email, and chat
  • Assist our customers on questions about our electronic reservation book, our website, or app
  • Put yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needs

Requirements:

  • You are based in Barcelona
  • Native level of Swedish and fluent in English. Speaking more languages is always welcome
  • An open-minded person with a high level of communication skills
  • Care about customer needs and always try to make their experience unique and satisfactory
  • Knowledge in CRM tools
  • Experienced in a customer support environment

Offer:

  • An awesome team
  • A permanent contract
  • Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
  • Competitive fixed salary: €45,000 per year
  • Bonus
  • Equity (yes, equity)
  • Lunch vouchers available for each working day
  • International teams and a multicultural environment spanning 10 offices across Europe
  • Highly inclusive working environment
  • Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel, etc.
  • Continuous learning and development programs
  • Free access to the Calm app to help you build resilience wherever you are in your mental health journey
  • Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
  • A program dedicated to helping you have the best work/life balance
  • Health insurance fully covered by the company
  • Life & Disability Insurance at no cost to the employee
  • Amazing offices with dining, a coffee point on each floor, and leisure area
  • Team building events


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