Dining Experience Specialist
hace 2 semanas
At TheFork, we lead the restaurant booking market in Europe and operate in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.
Key Responsibilities:- Answer incoming requests via phone, email, and chat
- Assist our customers on questions about our electronic reservation book, our website, or app
- Put yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needs
Requirements:
- You are based in Barcelona
- Native level of Swedish and fluent in English. Speaking more languages is always welcome
- An open-minded person with a high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
Offer:
- An awesome team
- A permanent contract
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
- Competitive fixed salary: €45,000 per year
- Bonus
- Equity (yes, equity)
- Lunch vouchers available for each working day
- International teams and a multicultural environment spanning 10 offices across Europe
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel, etc.
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- A program dedicated to helping you have the best work/life balance
- Health insurance fully covered by the company
- Life & Disability Insurance at no cost to the employee
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
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