Logistics Delivery Experience Manager

hace 2 días

Barcelona, Barcelona, España Zooplus Services Ltd A tiempo completo
Job Title: Logistic Delivery Experience Manager

At Zooplus Services Ltd, we are seeking a highly skilled Logistic Delivery Experience Manager to join our team. As a key member of our Operations Logistics department, you will play a crucial role in ensuring the delivery of exceptional customer experiences across Europe.

Key Responsibilities:
  • Boost customer satisfaction through ongoing improvement of delivery quality and customer experience in the respective country.
  • Improve the reliability of the delivery service.
  • Coordinate rollouts of new services and procedures with Delivery Service Providers (DSPs).
  • Scout market innovation to drive superior and/or more cost-effective delivery solutions.
  • Focal point of contact for strategic communication with DSPs and managing DSP relationships for long-term cooperation.
  • Monitor development of customer satisfaction and set the right priorities and strategies per market.
  • Set up long-term country strategy and annual roadmap to achieve best-in-class customer satisfaction.
  • Coordinate continuous improvement projects in close collaboration with logistics, Sales, Marketing, and Customer Care.
Requirements:
  • Graduate degree or equivalent in relevant discipline.
  • Sound experience in logistics services.
  • Previous experience working in a highly customer-oriented and challenging logistics-based business.
  • Broad knowledge about methods for identifying customer requirements.
  • Demonstrated ability to manage projects.
  • High analytical competence and advanced IT skills including MS Excel.
  • Profound knowledge of the Spanish Last Mile market and logistics.
  • Problem-solving, self-driven, and result-oriented way of working.
  • Excellent written and verbal communication skills in Spanish and English.
  • Willingness to travel.

We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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